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OFT launches market study into aggregates

admin — Tue, 07 Sep 2010 08:22:55 +0000

7 September 2010

The OFT has today launched a market study into the UK aggregates sector.

The aggregates sector is substantial, with a turnover in 2008 of £4.8bn. The majority of aggregates are used in the construction of homes and roads, much of it for making products such as ready-mixed concrete, concrete products, mortar . . . → Read More: OFT launches market study into aggregates

Waitrose & The Introduction of Boots

admin — Sat, 28 Aug 2010 17:19:27 +0000

Waitrose Lichfield

There appears to be compelling evidence of substantial dissatisfaction of customers and staff by the introduction of Boots the Chemist into Waitrose Lichfield.

Reproduced below is a recent letter to Waitrose by one concerned customer and the response from Waitrose.

From Customer to Waitrose

. . . → Read More: Waitrose & The Introduction of Boots

British Gas pays customer £2,000!

admin — Thu, 26 Aug 2010 08:03:47 +0000

Consumer experts have told customers that they should keep detailed records of telephone calls made and letters sent to broadband, gas, or electricity companies. If the customer is forced to spend serious amounts of time sorting out problems caused by the companies, they should attempt to bill them for loss of earnings.

. . . → Read More: British Gas pays customer £2,000!

The Financial Services Authority (FSA) has fined the London branch of Société Générale (SocGen) £1,575,000

admin — Wed, 25 Aug 2010 15:46:01 +0000

25 August 2010

The Financial Services Authority (FSA) has fined the London branch of Société Générale (SocGen) £1,575,000 for failing to provide accurate transaction reports to the FSA. The fine reflects the seriousness of SocGen’s failure to submit accurate reports for approximately 80% of its reportable transactions, across all of . . . → Read More: The Financial Services Authority (FSA) has fined the London branch of Société Générale (SocGen) £1,575,000

UK branch of Zurich Insurance Plc (Zurich UK) Fined £2,275,000 By The FSA

admin — Tue, 24 Aug 2010 10:12:22 +0000

24 August 2010

The Financial Services Authority (FSA) has fined the UK branch of Zurich Insurance Plc (Zurich UK) £2,275,000 for failing to have adequate systems and controls in place to prevent the loss of customers’ confidential information. The fine is the highest levied to date on a single firm . . . → Read More: UK branch of Zurich Insurance Plc (Zurich UK) Fined £2,275,000 By The FSA

Debt collection can be harassment: British Gas ruling sends warning to all suppliers

admin — Thu, 12 Aug 2010 09:22:28 +0000

A woman who took a case for harassment against British Gas has won a settlement from the company. One legal expert said that the case should act as a warning to all firms to make sure their debt collection and complaint handling operations communicate. Lisa Ferguson took the energy giant to court . . . → Read More: Debt collection can be harassment: British Gas ruling sends warning to all suppliers

OFT imposes requirements to end misleading claims

admin — Tue, 10 Aug 2010 16:15:34 +0000

OFT imposes requirements to end misleading claims 81/10 12 July 2010 The OFT has imposed requirements on a debt management company, Carefree Group Ltd, in respect of its advertising of debt management services. The requirements also apply to an associated licensee, trading as Carefree Debt Solutions, and cover all types of advertising, . . . → Read More: OFT imposes requirements to end misleading claims

OFT takes action over misleading European health insurance websites

admin — Tue, 10 Aug 2010 16:04:03 +0000

OFT takes action over misleading European health insurance websites 88/10 10 August 2010 The OFT has taken action against four online traders who deceptively sold consumers European Health Insurance Cards (EHICs). An EHIC provides UK residents with access to state-provided healthcare in European Union countries for reduced or zero cost, and are . . . → Read More: OFT takes action over misleading European health insurance websites